Information we collect
We collect the information you choose to give us when you make an enquiry, subscribe for updates or contact SHORE through the website. This may include your name, email address, phone number, project location, budget range and details about the work you want to discuss.
We may also collect technical information about how the website is used, such as pages visited, device type, browser type and general analytics data. This helps us keep the website useful, stable and easy to navigate.
How we use information
We use personal information to respond to enquiries, manage consultation requests, send requested updates, maintain our records and improve the website. If you join a mailing list, you can unsubscribe from marketing emails at any time.
We do not sell personal information. We only use it for the purpose it was collected, a related purpose you would reasonably expect or another purpose you have consented to.
Disclosure and service providers
We may share information with trusted service providers who help operate the website, process enquiries, host data, provide analytics, manage email delivery or support our professional advisers. These providers are only given what they need to perform their role.
Some providers may store or process information outside Australia. Where that occurs, we take reasonable steps to work with providers that handle personal information responsibly.
Cookies and analytics
The website may use cookies, analytics tools and similar technologies to understand traffic, measure performance and improve the experience. You can adjust cookie settings through your browser, although some parts of the website may not work as intended without them.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No online service can be guaranteed to be completely secure, so please do not send sensitive information through the website unless we have asked for it.
We keep personal information for as long as needed for the purpose it was collected, to support our business records or to meet legal and administrative requirements.
Access, correction and questions
You can ask to access or correct personal information we hold about you. You can also contact us with privacy questions or complaints. Email info@shore.com.au and we will respond within a reasonable time.
